Where do you ship?
We ship to the United States

When will my order ship?
Please allow 3- 5 business days (Monday to Friday, excluding public holidays) for us to receive and process your order. If you need an order expedited, let us know by emailing us at help@therooco.com. Please note we only ship within the USA!

However, if we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow for additional days in transit for delivery. We will keep you updated the whole way.

Where does your order ship from?
Weehawken, New Jersey

How much does Shipping cost?
The shipping rate is charged based on the weight of your products, location and the arrival date. Before confirming your order in the checkout page, you will be shown the cost of shipping.

How can I change the address on my order?
If your product has not shipped yet, feel free to send us an email at help@therooco.com and we can change it for you. If your product has shipped, then we wont be able to change the address. Please contact the carrier directly to see if they are able to reroute the order.

Do you cover duties and taxes?
Since we only ship to the United States at the moment, we do not cover the costs of duties and taxes.

Do you offer free shipping?
All orders $80 and above are eligible for free shipping.

Do you accept returns or refunds ?
Yes we do! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please email help@therooco.com with your order number. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

What forms of payment do you accept?
We accept Paypal, Visa, Mastercard, American Express, Apple Pay, Google Pay and all major credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

What type of wax do you use in the candles?
We use coconut soy wax that is sourced in the USA.

How do I burn a wooden wick candle?
Burning a wooden wick candle is similar to a cotton wicked candle. However there are specific candle care instructions that we recommend that you follow:

• Avoid excessive burn time, no more than 4 hours is recommended
• Burn on a stable, heat-resistant surface away from flammable objects
• Never leave a burning candle unattended
• Trim the wick to 1/4 " tall before every burn to keep the wax clean and burning nicely
• Allow candle to melt to the edge of the vessel. This prevents future tunneling
• Keep out of reach of pets and children

We provide a candle care card with instructions in every order.

What makes The Roo Co. candles different?
The Roo Co. candles are designed to feel like part of your home, not just something you light occasionally.

Each fragrance is created with atmosphere in mind. Balanced, warm, and easy to live with, rather than overpowering. We focus on how a scent fills a space and how it feels to return to every day.

From the wooden wick to the vessel design, every detail is meant to create a calm, grounding experience that supports your environment.

Are your candles safe to burn daily?
Yes. Our candles are made to be part of your everyday routine.

We use a clean coconut soy wax, FSC-certified wooden wicks, and fragrances that are free from phthalates, parabens, and toxins.

They’re designed to be safe to burn around children, pets, and the people you live with so you can use them often without hesitation.

Will the scent be strong enough to fill a room?
Our candles are designed to create a balanced atmosphere rather than an overwhelming scent.

They fill a room evenly and naturally, so the space feels warm and elevated without becoming heavy or overpowering.

The goal is something you can live with morning to night without needing to blow it out.

What kind of scent profiles do you use?
We build our fragrances around familiar, comforting notes—like coffee, tea, woods, fruit, vanilla, and soft smoke.

Each scent is blended to feel natural in a space, inspired by environments like cafés, hotel lounges, and quiet, well-designed interiors.

Are your candles non-toxic and clean?
Yes. Our candles are made with clean, sustainably sourced ingredients.

They are vegan, cruelty-free, and free from phthalates, parabens, gluten, and toxins.

We focus on creating a product that feels both luxurious and safe to use regularly.

Why do your candles use a wooden wick?
The wooden wick is part of the experience.

It creates a soft crackling sound and a steady flame, adding another layer of calm to your space. It’s designed to make lighting a candle feel like a moment, not just an action.

Are your candles meant for special occasions or everyday use?
They’re made for everyday use.

The Roo Co. was built around the idea that small, intentional moments matter. These are candles you can light while cooking, working, reading, or winding down not something you save.

How are your candles made?
Each candle is crafted in small batches.

This allows us to stay close to the process, refine each fragrance, and ensure consistent burn quality. It also supports a more thoughtful and sustainable approach to production.

Are your candle vessels reusable?
Yes. Our vessels are designed to be reused after the candle has finished.

They’re made to live in your space long term whether as storage, decor, or part of your daily routine.

Who is The Roo Co. for?
The Roo Co. is for people who care about how their space feels.

If you value calm, warmth, and intentional living and want your home to support that, these candles are made for you.