Shipping policy

Where do you ship?
We ship to the United States

When will my order ship?
Please allow 3- 5 business days (Monday to Friday, excluding public holidays) for us to receive and process your order. If you need an order expedited, let us know by emailing us at help@therooco.com. Please note we only ship within the USA!

However, if we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow for additional days in transit for delivery. We will keep you updated the whole way.

Where does your order ship from?
Weehawken, New Jersey

How much does Shipping cost?
The shipping rate is charged based on the weight of your products, location and the arrival date. Before confirming your order in the checkout page, you will be shown the cost of shipping.

How can I change the address on my order?
If your product has not shipped yet, feel free to send us an email at help@therooco.com and we can change it for you. If your product has shipped, then we wont be able to change the address. Please contact the carrier directly to see if they are able to reroute the order.

Do you cover duties and taxes?
Since we only ship to the United States at the moment, we do not cover the costs of duties and taxes.